Refund policy

RETURNS POLICY

You may exchange any unworn jewelry for a different style and/or colour, or request a credit note for a future purchase. Returned merchandise must be in original condition, with all tags and packaging. Pieces must not have been worn or have any scratches.

Requests must be made within 7 days of receiving your order. Returns outside of this period will not be accepted.

We recommend that you send returns by a registered post and take note of the tracking number as we cannot send out any replacements until your package is received.


CONDITIONS

  • BØME is not responsible for lost or damaged return items.
  • BØME reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.
  • BØME will cover the cost to re-ship exchange items and is only provided on the first return in relation to that order.
  • In the instance that you have requested multiple exchanges, you will be charged postage to send the exchanged items back to you - we will contact you to process an additional payment.
  • If the exchange amount exceeds the return amount, you will be invoiced for the difference and is required to be paid before the exchange is shipped.
  • If the return amount exceeds the exchange amount, you will receive store credit for the difference.
  • The customer is responsible for the cost to ship their returns to Canada.


RINGS & CUSTOMISED ITEMS

Customised or monogrammed items are tailored to a customer's specification, making them final sale and not eligible for a return unless deemed faulty.

Rings | please check your size and be careful when ordering rings. All of our rings are handmade to order and are final sale. We cannot accept exchanges / refunds on any rings.


CONDITIONS OF RETURNS

Please ensure the below conditions are met, before returning your purchase:

  • The goods are shipped or returned to our business address within 14 days of purchase
  • Item(s) must be in perfect condition and must not have been worn, altered, bent or damaged
  • Item(s) must be in original packaging
  • Gift cards cannot be returned

Please send returns to the following address:

BOME STUDIOS
8-3870 Yale Street
Burnaby, BC, V5C 1P6
Canada
info@bomestudios.com


We monitor returns to identify potential abuse or misuse of our return policies. Continued returns will be flagged and potentially refused at our discretion.