Shipping policy

We offer free worldwide shipping on all orders, delivered by DHL Express carbon compensated shipping, which is automatically applied to your order during the checkout process.

All orders placed online are handcrafted from our workshop in Bali, Indonesia and will be shipped in a branded BØME box and pouch made from recycled materials. If you are sending a gift, please notify us if you require a special message on the card or extra packaging.

DELIVERY TIMES

We craft every piece just for you. Once your order is placed, production time takes 2-3 weeks after which we express ship your order with DHL Express Post.

If you require your order urgently, please contact us––we will do our best to accommodate this for you.

Estimated Shipping Times from Indonesia:

• Europe: 2-4 business days
• USA, Canada, Asia, Australia: 2-4 business days
• Rest of the World: 3-5 business days

*Delivery times are provided as guidelines only. Please note that delivery to rural areas may lead to longer delivery times.

In the unfortunate event that your package goes missing in transit, we will replace or refund the item. However, if the order can be tracked and traced as delivered, BØME is not liable for the missing item(s).

If you have any questions or requests please contact us at orders@bomestudios.com.

DUTIES & TAXES

Your order may be subject to local duties and taxes of your country, which is out of our control. If you refuse a shipment from BØME, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the goods. This amount will be deducted from your refund.

Duties and taxes are included in the price for all USA customers. No additional charges will be incurred during delivery.